SMS Use Disclosure

Messaging program terms.

Les Productions Bowstudio Inc. operates a toll-free messaging program in connection with the Celestia Experience tour technical helpdesk. This page describes how the program works, who receives messages, and how to opt out.

Program operator

Les Productions Bowstudio Inc., a Quebec corporation (the "operator"), provides 24/7 technical support to venue managers and on-site technical teams hosting Celestia Experience performances. The program is operated through carrier-verified toll-free number +1 (888) 609-7469.

How opt-in is collected

The program is strictly transactional. Authorized venue technicians and on-site managers voluntarily provide their mobile number on the public ticket-submission form at support.celestiahub.io (PIN-restricted to venue staff who have been issued a credential by their producer). Phone numbers are not collected through any other channel.

The form contains a clearly-labeled mandatory phone-number field, with the consent statement reproduced verbatim immediately below it. Both are shown to every user before they can submit. The verbatim layout, exactly as rendered:

The program does not send marketing, promotional, or solicitation messages of any kind. No SMS is ever sent to a number that has not been entered into the form and submitted with the consent statement displayed above.

What subscribers receive

Ticket-creation confirmations after submitting a support request.
Updates from on-call technicians as the ticket is worked.
Resolution notifications when the ticket is closed.

Sample messages

The three message types subscribers may receive, reproduced verbatim:

1 · Ticket received

Celestia Support: Ticket DEN-0142 received. Your on-call tech will respond shortly. Reply STOP to unsubscribe. Reply HELP for help. — Bowstudio

2 · Tech reply

Celestia Support: Arnaud (Tech): "Try cycling power to the projector and check the SDI input cable." Reply with any follow-up. Reply STOP to unsubscribe. — Bowstudio

3 · Ticket resolved

Celestia Support: Ticket DEN-0142 is resolved. Thanks for using Celestia Support. Reply STOP to unsubscribe. — Bowstudio

Verbal consent (voice line)

When a venue technician dials +1 (888) 609-7469 instead of using the web form, the IVR greeting captures verbal consent before any SMS is sent. The greeting, played to every caller:

“Thank you for calling Celestia Technical Support, operated by Bowstudio. By continuing this call or leaving a voicemail, you consent to receive transactional SMS messages from us in connection with your support case. Message and data rates may apply. To opt out at any time, reply STOP to any message we send. Please remain on the line for the next available technician, or leave a detailed message after the tone.”

SMS notifications tied to a voice ticket follow the exact same opt-out behavior as web-form submissions.

STOP and HELP keywords

STOP — unsubscribes the sender immediately. The system responds with: “You have unsubscribed from Celestia Support SMS and will receive no further messages. — Bowstudio”
HELP — replies with contact information: “Celestia Support: email support@celestiahub.io · phone 1-888-609-7469 · details at bowstudio.co/sms — Bowstudio”

Frequency, rates, and keywords

Frequency: 1 to 5 messages per ticket, on average
Carrier charges: Message and data rates may apply
Opt out: Reply STOP at any time
Help: Reply HELP for assistance

Privacy & data handling

Phone numbers and ticket-related message content are processed solely for the purpose of delivering support to the authorized venue staff who initiated the conversation. Data is not sold, rented, or shared with third parties outside of the carriers and infrastructure providers necessary to transmit the messages.

Full privacy and consent policies are published on the operating producer's portal: SMS Consent Policy, Privacy Policy, Terms of Service.

Contact

Questions about this messaging program may be directed to info@bowstudio.co. The program is operated by Les Productions Bowstudio Inc., a corporation registered in Quebec, Canada.